Partners / Solicitors
020 7205 2870

Supporting Vulnerable Customers

Vulnerability can affect anyone at any stage of life, sometimes temporarily or due to changing personal circumstances. Our commitment is to provide tailored support to ensure each customer receives a service experience that meets their individual needs.

Our Commitment to Vulnerable Customers

Level is committed to meeting the Financial Conduct Authority’s (FCA) standards for the fair treatment of vulnerable customers. We understand that vulnerability can arise from a variety of factors, including mental health challenges, physical impairments, financial hardship, or major life changes. That’s why we have developed company-wide policies and training programs to help identify and assist customers who may need additional support.

How We Can Help

If you believe you, or someone you are supporting, might need extra assistance, please don’t hesitate to let us know. Our dedicated team is trained to offer flexible support options and a compassionate approach, ensuring that each customer receives the help that’s right for them.

Useful Resources for Vulnerable Customers

In addition to the support we provide, here are some trusted organizations that offer advice and support tailored to those experiencing vulnerability. These resources can help with mental health, financial challenges, and more.

  • Mental Health Foundation
    Information and resources to understand, protect, and support mental health.
  • MIND
    Providing advice and support for anyone experiencing mental health issues.
  • National Debt Helpline
    A free and confidential debt advice service offered by the Money Advice Trust.
  • Samaritans
    Offering emotional support to anyone in distress or struggling to cope.
  • StepChange
    Free debt advice and debt management solutions.
  • Refuge
    Support for women and children who are victims of domestic abuse
  • Women’s Aid
    Offer support with the goal of ending domestic violence against women and children

Contact Us

If you or someone you know might need additional support, please reach out to us. We’re here to listen and help, and we will work with you to ensure a respectful, sensitive, and effective approach to any specific needs.

Phone
+44 (0) 20 7205 2870

Email
info@thelevelgroup.co.uk